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1. With our quality products and extraordinary service, we make sure that our customers have an all-around satisfactory shopping experience. In case of any discrepancy related to the purchased product, please refer to the Terms & Conditions mentioned below.

2. Exchanges can only be made within 60 days of the purchase of the merchandise. Any later than that, the exchange would be denied.

3. In case of defective merchandise, only genuine defects (manufacturing defect, stitching defect, colour-fading problem, fabric problem) will be considered for an exchange within 90 days of the purchase of the merchandise. Any later than that, the exchange will be denied.

4. All merchandise which needs to be exchanged should be in its original condition with the price and barcode tags intact.

5. Merchandise defective due to mishandling by the customer will not be considered for an exchange.

6. The bill of the purchased article is mandatory to be produced by the customer at the time of exchange (acceptable in the form of Email, SMS, or printed bill).

7. The following articles will not be exchanged under any circumstances: Altered Merchandise, Used Merchandise, Undergarments (including Socks), Jewellery, and Altered Belts.

8. The following articles will only be considered for an exchange if the packaging/seal/tag or any other relevant marks are fully intact: Fragrances, Sunglasses, Watches, and Cosmetics & Skin Care Products.

9. Merchandise purchased during the EOSS/SALE period can only be exchanged during the same EOSS/SALE period.

10. After-Sale Service for Watches and Sunglasses will be provided by authorised brand service centres only.

11. Piling of woollen sweaters or bleeding of excess colour in over-dyed denim is an inherent characteristic of such merchandise. Hence, these defects would not be considered genuine and exchange isn’t guaranteed.

12. Garments can be exchanged with Accessory, Footwear or vice versa.

13. Exchange will be accepted in a different location from the store where the original purchase was made, depending on the availability of the brand or the product at the store.

14. In case of Return, a credit note will be issued to the customer and the same will be valid for 60 days from the date of issue.

15. The Credit Note issued in case of a Return will expire after 60 days from the date of issue, followed by a Grace Period of 10 Days after expiry. If the Customer wishes to renew the expired Credit Note, deductions will take place as follows:

16. Within 30 Days of Expiry: 10% of the Credit Note amount deducted

17. Within 30 to 60 Days of Expiry: 25% of the Credit Note amount deducted

18. Within 60 to 180 Days of Expiry: 50% of the Credit Note amount deducted

19. After 180 Days of Expiry: 100% of the Credit Note amount deducted

20. The exchange of any article is purely subject to the availability of the brand or the product in stock.

21. We solemnly request our customers to read and follow the Wash-Care label attached.

Washing tips: Turn your garments inside out and zip them before you load them in the washing machine for maximum fabric care.

22. KAPSONS-managed stores control the rights to determine source of defects for exchange merchandise.

23. KAPSONS-managed stores control the rights to deny the exchange of any product.

24. By providing your contact information, you agree to receive updates and promotional messages via SMS and WhatsApp from Kapsons . You acknowledge that you can withdraw your consent at any time. For further details on how we handle your personal information, please refer to our Privacy Policy.

Kapsons Gift Card

Thank you for choosing the Kapsons Gift Card. Please read the following terms and conditions carefully. Use of the card implies full acceptance of these terms.

1. Validity

• The Kapsons Gift Card is valid for 1 year from the date of issuance.
• Any unused balance after the validity period will be forfeited. No extensions or refunds will be provided.
• Reminders regarding expiry will be issued three times before the expiry date.

2. Where to Use

• Redeemable at any Kapsons, Kapkids, or Miss Kapsons store across India.
• Not valid for online purchases at this time.

3. Usage Guidelines

• Can be used for multiple transactions until the balance is exhausted or the card expires.
• If the purchase exceeds the available balance, the remaining amount must be paid via cash, debit card, or credit card.

4. Purchase & Reload

• Gift Cards can be purchased at any Kapsons, Kapkids, or Miss Kapsons store using cash, debit card, or credit card.
• The card is reloadable and can be topped up at any store location.
• Minimum load/reload amount: ₹500
• Maximum card balance: ₹49,900

5. Non-Refundable & Non-returnable

• Gift Cards are non-refundable, non-returnable, and cannot be exchanged for cash, either partially or fully.

6. Lost, Stolen, or Damaged Cards

• Kapsons is not liable for lost, stolen, or damaged cards.
• For in-store issued cards, a duplicate card may be issued upon successful verification and payment of a ₹100 fee.
• Lost or stolen cards must be reported immediately to Customer Care at 1800-137-5277 (Press 3).
• Kapsons is not responsible for unauthorized transactions made before the card is deactivated.

7. Discounts & Promotions

• All promotions or discounts related to Gift Cards are at the sole discretion of Kapsons management.
• Offers may vary by location and are subject to change or withdrawal without prior notice.

8. Policy Changes

• Kapsons reserves the right to change, update, or withdraw these terms and conditions at any time without prior notice.

9. General Terms

• Gift Cards remain the property of Kapsons Fashion Pvt. Ltd.
• Any misuse, fraud, or violation of these terms may result in card cancellation without refund.

Need Assistance?

📞 Customer Care (Toll-Free): 1800-137-5277 (Press 3 for Gift Card Support)

🏢 Visit any Kapsons, Kapkids, or Miss Kapsons store for help or card-related services.

CUSTOMER CARE:

1. In case of any discrepancy, complaint or suggestion for KAPSONS, KAPKIDS and KAPSONS-managed stores, feel free to call on our Helpline Number: 1800-137-5277, during opening hours: Monday to Saturday, 9:30 am to 6:30 pm.

2. You can also email us at customercare@kapsons.com. We will get back to you within 24 hours.

3. Feel free to connect with us on Instagram: @kapsonsfashion